Heard nothing since placing the order and receiving an order confirmation 2 days ago. Or take a look through our A to Z of frequently asked questions by clicking here. In my case, a sideboard, packed in two heavy boxes which looked well-packaged (foam to protect corners, card to protect edges) but obviously still not enough to survive the UK courier system! Would you like to add a photos or videos? What a FIASCO - do not use this company for installation. The only minus points are the delivery dates (Thursdays are NOT good days for me!) and I was rather disappointed by the fact that none of the ovens removed are recycled. Welcome to The Range Customer Services Website. Over 90 brands available, including Pringle, Heat Holders, Falke, ELLE, Nike. So if your looking for information on delivery charges, buying guides, where your nearest store is, what is our refund policy, how to place an order, our security policy, how to order gift certificates, how to update your account details, delivery faqs, how to track your order or you may just want to know what time your local store opens, then click the buttons at the top to find all the information you need. One damaged but range don't do replacement only refund or dicounnt to keep (obviously as they can't sell it on) so you get left with one that's lovely and one that's not or send one back and as need 2 you have to order another and get charged delivery again and pray that's not damaged. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). © 2008 The Range, The Range (CDS Superstores Ltd) Tamar House, Thornbury Road, Estover, Plymouth, Devon PL6 7PT Company Registration No: 2699203. questions answered as quickly and Choose from a huge range of socks, tights, underwear and accessories for men, ladies and kids. Great care taken when transporting into the kitchen. Very helpful and polite on the phone. “ Like many other reviewers on here, I have received furniture ordered online from The Range that has been damaged either in transit, or in the warehouse. Helpful and courteous staff, We found the customer service operator very helpful and knowledgeable, we would recommend the company to anyone.The on line site and subsequent e mails were clear and I couldn’t fault anything so far. By looking at your enquiry, and deciding This also supplies my heating and hot water. Welcome to The Range Customer Services Next day I received my order. efficiently as possible, without having to click to that department, and look at the By looking at your enquiry, and deciding whether its a Delivery, Account, Order, Staff could do with a course of customer care attitude is total unacceptable . Only refunds. No replacements offered for damaged items or parts. Not good really. You would have received confirmation of your order by email immediately after it was processed, and we're of course available here on 01244 402975 should you have any questions or problems. They have offered me a £50 cookshop voucher as compensation (!) As well as off the shelf industry standard sizes, which give you the lowest cost per square meter, our bespoke made to measure service ensures you can get whatever size you want. The price was very reasonable and I got a free cooker hood, it all looks amazing in my kitchen. Furniture, bedding, toys, hobbies, crafts and more. Rangecookers.co.uk is one of the best companies I have dealt with, the staff are knowledgeable about the products they sell and are very helpful and answer all emails quickly I would highly recommend this company. Do you agree with Rangecookers.co.uk’s TrustScore? Voice your opinion today and hear what 404 customers have already said. Leave this blank if you'd like to publish your review anonymously. Already had to complain about a previous delivery from last week. you have not even contacted me to arrange delivery - but you have take my money and already asked me fo a review.PLEEASE let me know - when will you deliver the item I purchased? Less than helpful customer service saying its your responsibility for delivery! Excellent customer service, friendly advice and product arrived on time very well packaged A1. Explore our full collection of new Volkswagen cars which range from luxury family cars to small cars that are perfect for the city. I shop in the range very often in Glasgow my home town and have never experienced that when purchasing my items i said please and thanks I never got no response back at all not even a thank you she just scanned the reduced label and said the amount . Visual Directory. help you (the customer) have his or her Once again many thanks. They look like they’ve been used for target practice! Daily headline news from the Orkney Islands. Excellent customer service, very knowledgable of the Range Cooker. I am now in a situation where I have a shiny new cooker which does not work, no heating and no hot water and have just been told that they cannot find another engineer to come and do the installation this week. The Orcadian uses cookies and similar technologies on its website. therange.co.uk. You will be contacted by email to verify your review. If all companies supplying products were like this business would be a much easier place. very good, ordering was a pleasant experience. The company doing the installation called me on the delivery day to say their LPG engineer was not available and I was given the option to reschedule the whole delivery for an unspecified date in the future (they could not give me a date on which he would be available) or to have the cooker delivered and the electrical installation only done. The purpose of this site is to help you (the customer) have his or her questions answered as quickly and efficiently as possible, without having to wait in endless telephone queues. I would definitely recommend both the company and the cooker. Fantastic customer care in Chester branch, would certainly recommend. and refuse to reimburse the £120 installation cost I have paid them, stating that if I can find my own engineer to do the installation I will have to submit his invoice to them and they will consider paying up to £140 of the installation cost. Home | About | Privacy Policy | Terms and Conditions | The Range | Contact | I opted to do this - but when the engineers arrived with the cooker they told me that in order to do this they had to switch off my LPG supply. As we state on our website Smeg orders are typically delivered in 1 - 2 weeks, and their home delivery will be in contact to arrange a convenient day. Making me nervous! frequently asked questions. I bought a range cooker from this company and the service is excellent and hassle free. Strengthen your review by uploading photos & videos. I reviewed a few cookers and companies before settling with Range Cookers and their own brand, my new duel fuel double oven. Alternatively please feel free to complete the form below with your enquiry and Customer Services will get back to you as soon as we can. I ordered an LPG dual fuel range cooker over a month ago and paid £120 for installation on ordering it. What an absolute disgrace! Screws and dowels falling out of one box! Hi there Alan, thank you for the review. Website. wait in endless telephone queues. The oven looks amazing and hopefully will work well too. Changed delivery date, straight forward, arrived on time, not opened the box yet but is in pristine condition, no hassle. My new oven is very efficient and has a few oven settings to choose from and 5 gas hob rings. Have to wait for a new element to be ordered and fitted. Worldwide delivery and FREE UK returns. Please carry on the good work. Received the Nexus SE 110 had it installed and one of the induction plates didn’t work, had to go through warranty to get an engineer who found the element had gone on a brand new expensive cooker. UK Delivery just £2.49 under £40 and FREE over £40. As mentioned on our website, Rangemaster’s home delivery team will be in contact to confirm a date for delivery of your order. you have taken my money but not supplied the item. The purpose of this site is to Ordered 2 mirrored bedside cabinets, delivery only, cost £300 plus £20 delivery. Help future customers by talking about customer service, price, delivery, returns & refunds. Informative of what the process would be. Every single box is damaged. The delivery guys were great - quick, friendly and professional. By continuing your browsing after being presented with the cookie information you consent to … I would recommend using them. Alan S Soloman - Managing Director whether its a Delivery, Account, Order, Absolute fiasco - DO NOT GET THIS COMPANY TO INSTALL ANYTHING FOR YOU UNDER ANY CIRCUMSTANCES. See the full range now. Filthy boxes leaving marks on the floor. Delivery on time as arranged. Your browser does not support embedded videos. Range Cookers as a company have been efficient with my order and always very polite and helpful. © 2020 Trustpilot A/S. Product, Web (technical) issue, you can then We need your email address to verify that your review is genuine. It’s just not good enough in this day and age. Hi there Paul, thank you for taking the time to give us your feedback, and indeed for your order. other than that, I am very happy. I worked in shops myself and it’s common curtesy if someone hands you som to say please and thanks never again will I use this store i was that annoyed with the ignorance of the staff I put my experience on Facebook. Everything for your home, leisure, and garden - at The Range. Courier ARROW XL blamed The Range. From the first time i contacted Range cookers to receiving my new cooker the service was fantastic. Joke! A picture of the transfer on the shirt will shortly be available at our website www.actwellintl.co.uk. Only the latest review will count in the company's TrustScore. All rights reserved. Please rest assured there’s no need to be nervous! Premier Range are committed to providing you with the best in high quality Glass Splashbacks, Radiator Covers, Chopping Boards, Place Mats, Table Runners and more. 1-2-3-4-5+Search. Had reduced prices on an item but when I went to purchase it it scanned full price when I pointed out it was reduced showed the girl the reduced ticket her attitude was nope nope nope your not getting it for that full price or not I said bong bother with them and took the other items I had when I left the store it prayed on my mind how I was left to feel a bit belittled when leaving store was back up at the shop the nxt day getting my last bits and pieces before returning home to my home town to see the reduced ticket was still on the item pointed it out again they sent for witch I think could be the store manager she was not impressed face that could turn milk sour to be told I could only purchase the one item with the ticket on it and would need to pay full price for the second item witch the both items were not for myself but my daughters had asked me to pick up for them .

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