If the item appears to have been lost or damaged in the post please contact us at enquiries@victoriaseraphina.com. Seraphina Jewellery aims to keep all items in stock at all times. Seraphina Jewellery does not provide a free returns or exchange service for any orders shipped outside of the UK and any charges incurred for returning goods back to us for exchange or refund are the responsibility of the recipient. Seraphina is a half-dragon, descended from a dragon mother who took human form and a father who has no particular fondness for Seraphina’s kind. RELATED: League of Legends: K/DA Returns With the ALL OUT: Comeback Event. We ship to all countries outside of the EU on a DDU basis (Delivery Duty Unpaid). We expect that all garments are returned unworn, in the original packaging, with all tags still attached. 3. If you need to exchange or resize an item, please send an email to info@seraphinedesign.com. Please note, unfortunately we are unable to refund the postage cost of your return. We will seek confirmation from you in all cases prior to dispatching a DDU shipment to make sure you are aware of the DDU policy. Take your package to any post office counter and ask for a proof of despatch. Seraphina is shown to be charming and sly, based on her ability to convince Hook Foot to "hold" the pearl for her. We hope you are delighted with your order. Paid about £60 for two dresses plus £5 delivery charge. Seraphina is a character from Rapunzel's Tangled Adventure. If you have any queries regarding delivery, packaging, refunds or exchanges please contact us at enquiries@victoriaseraphina.com before you place your order and we will be happy to advise. Enclose a copy of your PayPal receipt and order reference. We will not issue an exchange or refund if the item has been damaged through washing or dry cleaning. ReBOUND is a returns solution loved by shoppers all over the world. Please contact us at enquiries@victoriaseraphina.com if you are unsure of your size or have any other queries. I aim to ship your item within 5 working days, but during busier periods this can be longer. You must return the item to us on cancellation in order to receive a full refund or exchange. View account. It is your responsibility to ensure the parcel reaches us so you may wish to upgrade your delivery to a tracked delivery service. Leave a note with your order. Tracking information will be available once you receive your shipping confirmation email. We can only refund or exchange an item if it is returned to us within 14 days of receipt. Customers requiring alternative items will be required to place a new order that will include the international delivery charge. This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. Upgraded items will require pre-payment of the difference. Since direct returns don't work with Seraphine, I had to send the clothes back and reorder. Please contact us if you have any questions relating to shipping to your country. Please contact me before placing your order if it is urgent & I will do my best to help. Has anyone ordered maternity clothes from Seraphine and had to return them? 7. We expect that the garments are in a clean state, free of smoke and/or perfume smells and in ‘as new’ condition. They advertise free returns and full refunds so I thought it was safe to order a couple of things to try on and could send back if they didn't fit. Please note we will not refund the cost of postage and packaging for your original order and unfortunately we cannot cover postage costs of items returned to us for a refund/exchange (unless there is a fault with the product). Hers is a world where dragons and humans live and work side by side—but below the … In just 5 minutes we'll talk you through how you learn from industry leaders such as ASOS and implement a paperless returns strategy utilising an online returns process. If we receive the item(s) outside of the 14 day period and you would then like them back you will be liable for return postage costs. We encourage you to fully read item descriptions and sizing information before purchasing. Returns. We are also unable to offer a refund/exchange on bespoke size requests. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. You will not be charged until the goods are despatched and will only be charged delivery costs once per order. We strongly advise that you keep hold of any tracking numbers that the post office may give you. Ensure you return your item(s) within 14 days of receipt, and in the original packaging 2. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window). Occasionally goods may be subject to delays, due to customs or weather. We will not issue refunds/exchanges for garments that have clearly been worn. Europe: Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Spain, Sweden, Switzerland. 6. Seraphina is a a luxury clothing brand for Mummy and Me. Available once you receive your shipping confirmation email on your behalf you are unsure of your PayPal receipt order. Hold of any tracking numbers that the garments are returned unworn, in fact are! About their rebound returns experience return them you can also read our garment care guidance here of despatch dispatched! 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