Able to receive lab results electronically: Able to track patients' lab results, tests, and referrals electronically between visits: Patients who reported that they "Always" received bathroom help as soon as they wanted, Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted, Patients who reported that they "Usually" received bathroom help as soon as they wanted, Patients who reported that they "Always" received help after using the call button as soon as they wanted, Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted, Patients who reported that they "Usually" received help after using the call button as soon as they wanted, Patients who reported that their room and bathroom were "Always" clean, Patients who reported that their room and bathroom were "Sometimes" or "Never" clean, Patients who reported that their room and bathroom were "Usually" clean, Patients who reported that their nurses "Always" communicated well, Patients who reported that their nurses "Sometimes" or "Never" communicated well, Patients who reported that their nurses "Usually" communicated well, Patients who reported that their doctors "Always" communicated well, Patients who reported that their doctors "Sometimes" or "Never" communicated well, Patients who reported that their doctors "Usually" communicated well, Patients who reported that they "Always" received help as soon as they wanted, Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted, Patients who reported that they "Usually" received help as soon as they wanted, Patients who reported that their pain was "Always" well controlled, Patients who reported that their pain was "Sometimes" or "Never" well controlled, Patients who reported that their pain was "Usually" well controlled, Patients who reported that staff "Always" explained about medicines before giving it to them, Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them, Patients who reported that staff "Usually" explained about medicines before giving it to them, Patients who reported that NO, they were not given information about what to do during their recovery at home, Patients who reported that YES, they were given information about what to do during their recovery at home, Patients who "Agree" they understood their care when they left the hospital, Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital, Patients who "Strongly Agree" they understood their care when they left the hospital, Patients who "Agree" that they understood the purposes of their medications when leaving the hospital, Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital, Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital, Patients who "Agree" that the staff took my preferences into account when determining my health care needs, Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs, Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs, Patients who "Agree" that they understood their responsiblities in managing their health, Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health, Patients who "Strongly Agree" that they understood their responsiblities in managing their health, Patients who reported that NO, they did not discuss whether they would need help after discharge, Patients who reported that YES, they did discuss whether they would need help after discharge, Patients who reported that their doctors "Always" explained things in a way they could understand, Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand, Patients who reported that their doctors "Usually" explained things in a way they could understand, Patients who reported that their doctors "Always" listened carefully to them, Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them, Patients who reported that their doctors "Usually" listened carefully to them, Patients who reported that their doctors "Always" treated them with courtesy and respect, Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect, Patients who reported that their doctors "Usually" treated them with courtesy and respect, Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest), Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest), Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest), Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for, Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for.

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