Last month over 200 people in the ServiceNow ecosystem participated in Acorio's exclusive COVID-19 Insight & Vision Survey. Resolve complex customer issues from end to end with predictive intelligence and automated self-service. (CSDM) is the ServiceNow ... • Common Service Data Model Community Forum: If you have any questions on this topic or you would like to be a contributor to future ServiceNow best practice content, please : contact us. More importantly, service mapping to the CMDB allows for visibility into the information that is used by those applications – so you don’t just know where or what the problem is, but what is affected by it. Common Answers For Your Biggest CSDM Questions: ServiceNow Framework Breakdown Recorded: Jul 28 2020 56 mins. Unplanned volumes, remote workforces and the unprecedented scale of social change facing the world mean those on the front lines supporting our external (and internal) customers across the globe are working overtime. ServiceNow Vendor Risk Management, Discover how digital transformation and IT workflows can allow government agencies to build and enhance digital public services, Deliver a next-generation employee experience, Delight customers by resolving complex issues end-to-end, Respond faster to security incidents, vulnerabilities, and risk, Deliver high-performance business services with visibility and AIOps. As we move into this next stage of the "new normal" you may be wondering, how do we return to work safely - and what are the challenges and regulations my organization should be prepared for? Does your customer support feel like a contact sport this month? Mary Vanatta, Randie Jaffe, Terrell Purlsey, Devon Clarke. The CSDM is a recommended set of standard service definitions across the ServiceNow platform and products that enables true service level reporting, as well as enabling and supporting multiple configuration strategies. Pro Tip: Unify language to proactively monitor and ensure data quality. Juliet Acuff, Adam Mason, Grant Pulver, Meghan Lockwood, 10 ServiceNow Questions with Acorio's Certified Master Architects, ServiceNow Paris: Transitioning to the New Future of Work, Future Normal: 200+ Results from Acorio's Exclusive COVID-19 Survey, Return to Campus with ServiceNow: 2020 and Beyond, Common Answers For Your Biggest CSDM Questions: ServiceNow Framework Breakdown, The New Employee Experience: Return to Work and What Comes After, ServiceNow Conversations from Home: Response, Readiness,and Resiliency, ServiceNow Conversations from Home: 2020 2.0, The Power of Visibility: ServiceNow Software Asset Management, ServiceNow Conversations From Home: How to Run Remote IT Desks, ServiceNow Orlando: Now Intelligence, Analytics & Mobility Boost Productivity, The State of ServiceNow: Acorio's 2nd Annual Insight & Vision Report, The Common Services Data Model Demystified, The Anatomy of a 5-Star ServiceNow Organization, ServiceNow New York: NLP, GRC, ITBM Updates, and More, Future-Proof Your ServiceNow Strategy: How to Build a Strategic Roadmap, The Business of IT: Drive Real Business Outcomes with ServiceNow ITBM, 10 Questions on ServiceNow with Acorio's Experts, Customer Service Today: How ServiceNow is Revolutionizing Customer Experience, [[ webcast.start * 1000 | amDateFormat: 'MMM D YYYY h:mm a' ]], [[ (webcast.duration / 60) | number:0 ]] mins. 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