Only wish I had found this website during my 1st pregnancy! I bought a maternity dress as a surprise for my daughter who is expecting her first baby. Particular mention to Nohaila who was so friendly and helpful. Seraphine London, England, United Kingdom 3 weeks ago Be among the first 25 applicants. Unacceptable customer service!I placed my order on the 9th of April.Paid for standard delivery (i.e within 2-3 working days) for an EU country from Seraphine UK.I never received anything from them, apart from one automatic confirmation email of my order. I’m very disappointed with this order. Had the most fantastic customer service… Had the most fantastic customer service from Seraphine. I then contacted customer … Highly recommend if you are looking for stylish and functional maternity and nursing outfits! I took a guess at my pre-pregnancy size being a little smaller because of the way American sizes run vs the UK and was happy I did. I ordered 2 bamboo leggings, i’m very disappointed with the quality. Alot of money to spend when they don’t deliver. The leggings were too big. No followup email with a tracking number, no email saying apologies for the delay, nothing.I contacted them on the 23rd to see where my order is. Excellent quality and cut!! The choice in clothing is excellent, and the quality of the clothing is amazing. ... excellent opportunity has arisen to join our internationally successful brand as an English and Italian speaking Online Customer Service Representative. © 2020 Trustpilot A/S. Very efficient. I bought my normal size but have spent the entire day pulling them up. The best nursing clothes that I bought, beautiful, highly quality. The agent 1) questioned me for not looking hard enough for the package 2) asked me to reach out to the shipping company DHL myself 3) failed to follow up as promised. So many beautiful and function pieces to choose from, it made it hard to narrow down! !Only drawback was shipping seemed to take a while (about 1.5 weeks), without any tracking confirmation. Someone already open it and did not fold it back. Implements corrective action as needed to ensure an excellent standard of service and a high level of customer satisfaction is maintained. Got 2 pairs of the leggings, but I’ve got say I’m disappointed with them. One of the leggings looked used. The Online Customer Service Agent provides online customer service support by managing customer calls and e-mails via Zendesk and Live chat and dealing with inquiries in a positive and efficient manner. My wife loved her Mothers Day gift too! I want to return the whole order, but the leggings can not be returned because its classed as hosiery. Order never received... no refund .. no replacement !. Seraphine™ is the top maternity fashion destination for stylish mums to be, with over 17 years experience designing maternity clothes loved by celebs & royals. Worth the money. Excited to continue to wear these outfits on the regular and through my next pregnancy! Horrible Customer Service. Lovely maternity wear. I ordered and had delivered to overseas address in less than 24 hours. Great quality products, delivered on time. Did not receive my package so I called Seraphine customer service. I also ordered the sleeping bra set. Really good quality of clothes. Monday to Friday 8:00am to 22:30pm I really like their design. Very easy website, ordering and delivery. Made my daughter very happy. I eventually got a Royal Mail tracking number and was told to chase it myself .The order has been siting in a Royal Mail UK dispatch centre since the 17th April and is obviously lost. I absolutely love everything I’ve ordered from Seraphine. Very good customer service, they keep you informed from the moment of your order being placed until it will reach your doors. I expected a bit more quality fabrics. Quite happy with the service and the delivery. Great quality clothes, some made in Portugal! She is really pleased with it and has had lots of compliments about it. They will definitely last for long time. They replied on the 25th that it'on its way, although they should have provided refund for such an unacceptable delay.I received an email from a local courier, saying that i will receive my order on the 30th of April, i.e 21 days after my order and still the package has never arrived!I demanded full refund of my £240.95 payment, otherwise legal actions will be taken against them. Love the soft material and so excited to try with baby! I’m so disappointed, I will never order at Seraphine again :( ordernumber: 2055995, Very nice patterns, quick delivery! Love the outfits I purchased and will be buying more!! Really nice quality with a great range of nursing tops. The leggings where expensive, 35 euros each. Order made to Seraphina Collection on the 29th March and still no sign of it. Good quality. They all fit perfectly! The Seraphine customer service team is here to help. If you can’t find the answer you’re looking for on our frequently asked questions page, you can get in touch with us in the following ways: By Phone: +44 0800 808 5709. I recently purchased a number of items from Seraphine and was told these would be delivered on 27 August. Missing product and very poor customer service. All rights reserved. The buying and returns process is so easy. Keep up the great work. Very fast delivery with no problems, despite COVID 19 situation. However, everything came in the day I reached out to confirm my order. Payment has been taken but the delivery date came and went with no parcel received. Thank you. Seraphine’s clothing selection has been a dream!! The package of the set of bra’s did not look well either. The customer should not have to chase this with Royal Mail from outside the UK.Despite 2 further emails to Seraphina Collection no reply requesting replacement or refund. Agent was polite but infuriating with unapologetic attitude in representing the company. It fits perfectly and looks elegant and feminine.It arrived on time and well packaged. They look good and are good quality but so annnoying having to pull them up every few mins.

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