213,894, This story has been shared 70,020 times. We're available every day from 10 AM EST - 10 PM EST. Can I change, cancel, or get a refund for my tickets after an order is placed? Trader is currently being represented by layer Nicholas Coulson. Select how you'd like to contact our team of Event Experts. Seatgeek's buyer's guarantee says if an event is canceled you are eligible for a full refund. address or Back to Help Center Home, You can edit or delist your listings by tapping. The vendors that we list also have a general policy that all sales are final. How can I change it? Set your price or use our recommended price and tap List tickets. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Note: We are currently seeing a high volume of event cancellations due to the COVID-19 coronavirus. How can I change it? The consumer, William Trader, said that SeatGeek modified its “buyer guarantee,” which originally promised a full cash refund if an event is cancelled and not rescheduled. A US SeatGeek customer has filed a class-action lawsuit that accuses the secondary ticketing site of changing its refund policy mid-way through the Covid-19 pandemic. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Click here to learn how to send tickets on SeatGeek. All rights reserved. If you’re unsure who the seller is, check your order confirmation email which will contain the seller’s name and contact information. Thankfully, when events are rescheduled, oftentimes, your tickets will be valid for the rescheduled date. 57,530, © 2020 NYP Holdings, Inc. All Rights Reserved For more details on … What are the seat numbers for my tickets? Know where you'll sit. The secondary ticketing site SeatGeek was hit with a class-action lawsuit over the weekend regarding its refund policy. Can I change, cancel, or get a refund for my tickets after an order is placed? The higher the Deal Score, the better the value. Why aren't my orchestra tickets aren't in the center of the row? If the venue is requiring an exchange of tickets in order to attend the rescheduled event, please. SeatGeek originally refused to refund saying it wasn’t protected under their buyers protection policy. FWIW, SeatGeek usually offers something along those lines too. What happened? For eligible orders, we'll send an email with details about your options for a refund. 2. Do Not Sell My Personal Information. This means MLB games are more likely to experience what is known as a. occurs the affected game can either be delayed/postponed or rescheduled. ‹ Quinquagenarians and above in Australia are outspending their younger counterparts by nearly 8%, reveals new research highlighting the purchasing power of over 50s, Chris Martin has revealed Coldplay are “taking time over the next year or two“ to assess how their next tour can make a positive environmental impact, Cody Conway, the man behind Buffalove festival, is the target of a lawsuit by NY's AG over claims he pocketed almost $15,000 in ticket money for the cancelled 2017 event, The O2 operator says it welcomes the competition from MSG Sphere London – but questions whether it "should be located in east London so close to existing venues", The south London park could potentially see up to eight full days of music next year – and 5dB louder – much to the annoyance of Wandsworth Council. NYC. How do I contact SeatGeek customer service? Please note that certain states require the refund of a Ticket if an event is cancelled and SeatGeek's refund policy is intended at all times to comply with all applicable state laws. You can chat or email our team of Event Experts via chat or email from 10 AM EST - 10 PM EST by clicking or tapping Contact Support when viewing your order in the Tickets section of your SeatGeek account. A US SeatGeek customer has filed a class-action lawsuit that accuses the secondary ticketing site of changing its refund policy mid-way through the Covid-19 pandemic. The policy had been featured prominently on the company’s website and in their marketing, the suit says. Sorry, your blog cannot share posts by email. address or 1. Primary and secondary ticket markets are complex, and most ticket orders can’t be canceled or refunded once they’ve been submitted to ensure the validity of the tickets you’re purchasing. Can I trust the tickets sold on SeatGeek? If the event is postponed or delayed due to weather, the game is usually played later that same day, once the weather clears. Your California Privacy Rights SeatGeek is a ticket search engine that makes finding tickets to live entertainment a cinch. Check out the videos below to see how. Back to Help Center Home. What happened? For more details on our specific policies, You can chat or email our team of Event Experts via chat or email from 10 AM EST - 10 PM EST by clicking or tapping. username. The company, the suit says, has refused to return his money. This story has been shared 213,894 times. A customer filed the suit Friday,... Las Vegas Acts Readying Return After Capacity Limit Raised, Ticketsmarter, MLB Players, Inc. IQ is the essential news resource for the international live music business. If your tickets don’t sell, then you’re free to take them off the market and use them or send them to a friend using our Send feature! 70,020, This story has been shared 57,530 times. Can I change, cancel, or get a refund for my tickets after an order is placed? Since SeatGeek is a marketplace that lets fans of live events buy and sell tickets, we're unable to refund, cancel, or exchange tickets. Do I have to print my tickets or can I use my phone to get into the event? He reportedly tried to receive a refund, but SeatGeek denied to refund his money. promo code? The suit, which alleges that SeatGeek rescinded its money-back guarantee amid the widespread cancellation of live events, comes three weeks after similar legal action was initiated against ticket-resale rival StubHub, which is also offering credit instead of cash refunds for cancelled or postponed events. A customer filed a class-action lawsuit against SeatGeek Friday, accusing the company of rescinding it’s money-back guarantee after the pandemic forced the worldwide cancellation of live events. April 28, 2020 We'll suggest some articles from our help center and you can see what support options are available by tapping Contact Us. “In the midst of the greatest public health and economic crisis in living memory, defendant has sought to surreptitiously shift its losses onto its innocent customers, furthering the financial hardship endured by people across the country,” Coulson wrote in the Manhattan federal filing. promo code? Why aren't my orchestra tickets aren't in the center of the row? A natural extension of the ILMC, it presents news, features, information and analysis to conference delegates and the wider industry at large. The crux of the suit is that they retroactively changed policies from guaranteed refund to possibly a credit to a future purchase at SeatGeek’s discretion. This story has been shared 407,449 times. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. With MLB there is a high likelihood that weather will play a factor in the scheduling of games. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. 3. username. Have a “In the midst of the greatest public health and economic crisis in living memory, defendant has sought to surreptitiously shift its losses onto its innocent customers, furthering the financial hardship endured by people across the country,” wrote Trader’s lawyer, Nicholas Coulson, in the Manhattan federal filing. For more details on our specific policies, click here. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. This story has been shared 407,449 times. My tickets are closer than what I ordered. I begun a dispute with my credit card company (AMEX). If you cannot attend the rescheduled date, you can resell your ticket on the SeatGeek Marketplace to try and recoup your funds. If any of these things do not occur, you will be provided with comparable or better tickets to the … Join a Free Coronavirus Failure to Refund Class Action Lawsuit Investigation. NYC. You will receive an email with details about your protections under SeatGeek’s Buyer Guarantee. © 2020 NYP Holdings, Inc. 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