Regards The reception staff ridiculed her for not being able to fill in the form correctly, being very unfriendly and helpful. I waited over an hour for the assessment that actually lasted less than 30secs .I was told that the burns were fine and I'd had a lucky escape. Each time I get cut off. Report review titled Appaling Treatment as unsuitable, by Anonymous - Posted on 17 September 2019, TO WHOM IT MAY CONCERN GET IT FIXED instead of banging on to visitors who cannot get through door due to faulty intercom, no signals, no information, no instructions etc. Kind Regards Took 2 weeks to receive follow up exercises, which meant I had to move my next appointment back to be in line with the advised timeframes. He arrived at 8.15, and was greeted by a very rude receptionist. More crackling from intercom speaker and this time door released. by Barnet resident - Posted on 20 August 2020. Richard Chester - deputy director of patient experience. Appointment lasted less than 15 minutes, with no demonstration of exercises. Kind Regards They are irresponsible. There are no email addresses given anywhere, and no one is available to speak to on the telephone. Overall a very poor experience!!!!!!!!! as unsuitable, by Anonymous - Posted on 22 September 2019. I have tried phoning the blood test deparment today at least 7 times for an esstential blood test appointment. Richard Based on this, I requested to see a different physiotherapist for my next appointment in January - checked in upon arrival and waited for 20 minutes. Started haranguing me for being "rude" for pressing on intercom. × Terms and Conditions Need help booking online? The lady in Room 20 in the X-RAY department was unacceptably rude. This does not leave one with a good impression of the hospital in general... Report review titled Impossible to contact by phone as unsuitable, Hello My experience was one which I hope none should face ever in their life especially when you are in need. Wouldn't listen. I was not asked about any ongoing pain, when i pointed out the blisters that were forming I was told to go home and use cream on my arms. Menu My knee pain has increased drastically since beginning the exercises and I have no point of contact to discuss this with. I appreciate the replies given here stating "Sorry & will improve the services" reassurance to all those who have stated their unfortunately bad experiences but I am definitely not looking for the same as I want this to be taken to the next level since it was a horrifying experience which none should receive . I have known medical profession as one of the noble professions in the world but is this how medical professionals treat patients who are in need and in pain ? Tried several times to speak to someone this afternoon regarding a physiotherapy appointment I have there next week. I tried to self treat but a few days later I am in pain and small blisters have started to form. Am looking into private physiotherapy options as this has been a frustrating and unpleasant experience for me. Tried to explain this to staff member. Richard Chester - deputy director of patient experience, My teenage niece from abroad for an English course went to the walk in clinic with severe ear ache. Another staff member appeared but rather than deal with me spent the next few minutes chatting to colleagues. Thank you for taking time to leave a review, please pass my apologies to your niece. Review titled Finchley Memorial Hospital Replied on 23 April 2019 Dear Neil Thank you for sharing your experience on NHS Choices, having had burns myself I know how painful they can be and I hope you are recovering well. The care you describe is below the standard we set ourselves and I will make sure staff are made aware. Not seen him and then refuse treatment. Report review titled Problems with access. INTERCOM DOESN'T WORK, that's the problem. Eventually I was summoned forward only to be told there was no record of my appointment. But I cannot. Richard Chester - deputy director of patient experience, review titled Tryng in vain to cancel my appointment, review titled Blood Test dept appointment, review titled Disappointing physio experience, review titled Extremely unacceptable unprofessional behavior, review titled Impossible to contact by phone, review titled Appalling treatment of teenage niece by reception staff, review titled poor service and rude staff. Once inside female member of staff started to explain how to 'use intercom' - I know HOW to use an intercom, this one DOESN'T WORK. Plus, get staff who CAN LISTEN to what visitors are saying. My details were checked and I was informed there was no record of a follow up appointment being given. I attended the walk in centre after burning parts of my hands and arms after a pressure cooker exploded. The wait was 3 to 4 hours, no appointments were available the next week. Absolutely appalled in their behaviour, I completely apreciate the NHS and I know how under staffed they are but to turn away a 2 year old he has split his chin open because they want to get home at a decent time is absolutely disgusting. I have tried very hard to cancel this appointment, and avoid wasting NHS resources. I understand there were others that needed to be seen but they should have closed the doors. Features Sangix appointment booking system automates the entire process of a phlebotomy department or another clinic. Upon questioning how far behind schedule the dept was running, I was informed my therapist was not even in. Finally, pressed and held intercom button for about 10-15 seconds. My 2 year old son was playing in the bath, he slipped and cut his chin open. Richard The children's blood test clinic at Chase Farm Hospital runs at the following times: Tuesday 8.30-11.30am Wednesday 8.30-11.30am Thursday 8.30-11.30am Friday 8-11.30am We do not open on bank holidays. It appears you have been able to get through, in future if you found it difficult getting through please contact our PALS service at 020 8216 4924 or bcfpals@nhs.net Richard I was given a follow up appointment 5 days later. I was scared, i was petrified. As a parent I can understand how frustrating and infuriating this must have been to you and your husband as well as distressing for your little boy. I find this interesting considering the nurse barely looked at my arms, I went in and I had to lead the conversatio. Will not recommend the service to anybody, Report review titled Appalling treatment of teenage niece by reception staff as unsuitable, Hello Thank you for leaving a review, I agree not being able to get through does not leave a good impression and I am sorry for that. ), no response. I went in to get my X-RAY done at Finchley Memorial Hospital today i.e 17/09/19. I will raise with staff so they can look at how the actions made a difficult situation much more difficult.

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