I am thrilled to hear you enjoyed your recent event at the hotel, and trust that the Victorian backdrop provided an suitably inspirational day out of the office! It wasn't bad enough to make me not want to ever come back, but if this type of hostility from the door staff happens again during our next stay I intend to take it to the highest level of management. © 2020 Prince of Travel. The grandeur doesn’t end there either, with the elegant hallways of the Chambers Wing reminding me vividly why my friend and I had decided to cheekily trespass into this hotel all those years ago. Of course, we were unceremoniously booted out of there by hotel security, and now that I was returning to the hotel as a valued Marriott Titanium Elite member, it was time to witness the other side of the coin…. The front desk manager promised to continue checking if there were available Chambers Suites, but I wasn’t holding my breath. So we did! Beautiful room and terrific food. In the morning we chose to have breakfast before checking out. more. I had no idea she wasn't behind me and only after a minute or two realized she was almost in tears arguing with an uncouth door person. No recognition of my status as a Marriott Platinum elite member. Ruby is the dominant colour, evoking the luxury, exclusivity, and – dare I say it – snobbery of the traditional British upper-class gentlemen’s clubs. Speaking of which, while I loved the ambience of the Chambers Club, I thought the service was something that could’ve been improved. Whilst we did everything possible to ensure our guests were kept comfortable during this 24 hour period, I am very sorry to hear this impacted on your stay. This site uses cookies to improve your experience, to enhance site security and to show you personalised advertising. Thank you again for your comments and I do hope to hear from you soon. The upper levels of the original building have been redeveloped as apartments by the Manhattan Loft Corporation. Very nice with loads of choices, hot and cold.We also had dinner in the same restaurant, again very nice and reasonable prices for the standard of food/service.We had a massage which wss extremely good.Room itself was nice, not too big (it was just a standard room) but looked out over side street so pretty quiet.The not so good bits( and these are bearing in mind that this is a 5 star hotel a and we paid almost £400 per night so one would expect the best....however):We requested turndown service both nights, and never got itWe had a celebration during our stay, and despite mentioning this on a couple of occasions it was never acknowledged. However, I now see on the hotel’s website that Platinum Elite members do get access, so perhaps this policy was changed recently. The cocktails were lovely and presented in very creative ways. The St. Pancras Renaissance London Hotel occupies parts of the original building, including the main public rooms, together with a new bedroom wing on the western side of the Barlow train shed. Save my name, email, and website in this browser for the next time I comment. As far as hotel room views go, watching the Eurostar trains pull in and out of London is one of the more unique sights you can behold. Breakfast was server in the Booking Office (or Hall - can't recall which) which was clearly the old booking office - again beautifully restored. St. Pancras Renaissance Hotel London – Entrance. Or, indulge in the contemporary luxury and lavish Victorian grandeur of our Signature Suites. Great review. The gym is decently equipped, although there’s not much space available, so it can start to feel crowded with just a few occupants. Anne L, General Manager at St. Pancras Renaissance Hotel London, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, St. Pancras Renaissance Hotel London Features. Overall, though, I thoroughly enjoyed staying at the St. Pancras Renaissance for seven nights, and its distinctive character left a deep impression on me. The rotating evening selection is on the lighter side, and while it was appetizing, I wouldn’t recommend using it as a dinner substitute, especially given the wealth of dining options you have right at your fingertips in one of the world’s great cities. St. Pancras Renaissance Hotel London – Chambers Club grab-and-go sweets, St. Pancras Renaissance Hotel London – Chambers Club concierge desk. Review tags are currently only available for English language reviews. I attended an offsite at St. Pancras in June. 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In terms of the hotel’s other features, the spa, gym, and swimming pool are all located underground, accessible via the elevator banks in the Chambers Wing. As I was working, a hotel associate came by to deliver my welcome gift: a beautiful and delicious dessert tray of chocolate cake, macaron, and strawberry mousse. As noted by other travelers, the modern (less expensive) rooms in the Barlow wing are fine, but you feel like your are staying in a chain hotel that happened to be attached to an incredible historic building. We decided to have a few sharing dishes and that was a good decision. Stay at this 5-star luxury hotel in London. more. Located in the Barlow Wing of our hotel, modern Barlow Rooms feature interconnecting options to cater to groups and families. St. Pancras Renaissance Hotel London – Chambers Wing hallway, If you take the time to explore, there’s quite a few “hidden” shortcuts and pathways throughout this historic building, such as this catwalk that spans the upper level of the lobby…, St. Pancras Renaissance Hotel London – Catwalk overlooking lobby. St. Pancras Renaissance Hotel London – Desk, St. Pancras Renaissance Hotel London – Coffee maker, St. Pancras Renaissance Hotel London – USB and power outlets. Training in customer service is needed.More. Friendly staff guide you to a table in this incredibly-designed interior bar-restaurant. Overall, it’s a rather intimate space, and can get quite crowded during breakfast, high tea, or the pre-dinner canapé service. In the end, I decided on the St. Pancras Renaissance Hotel London, a Category 6 property that normally costs 50,000 Marriott Bonvoy points a night. We always wondered what the St Pan Ren looked like inside. That was frustrating, because as much as I wanted to fully indulge in everything the Chambers Club had to offer, I could’ve easily gone up and fixed ourselves a few cups of black tea in a matter of seconds. St. Pancras Renaissance Hotel London – Booking Office breakfast buffet. St. Pancras Renaissance Hotel London – Chambers Club high tea. If you’re entering the Chambers Club via the Booking Office entrance, you’ll first encounter the side table with a few grab-and-go sweets. Payments made by partners impact the order of prices displayed. I am sorry to write a bad review of a hotel I love where I have stayed many times. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. We went for a drink while waiting for a train. The minibar plays host to a comprehensive coffee and tea set, which I used on a regular basis. St. Pancras Renaissance Hotel London – Bathroom, St. Pancras Renaissance Hotel London – Sink and mirror. Unfortunately, our experience with the hotel staff itself left much to be desired. This in itself could be chalked up to your use of a third party security company if that's what you do, but when I told the front desk how offended and irritated I was by their unchivalrous behaviour towards a lady, and their hostile and challenging stance towards me, the desk person did nothing to address it, and just sort of smiled and nodded and said "oh I'm very sorry." St. Pancras Renaissance Hotel London – Steps from tube station. Humiliating. Payments made by partners impact the order of prices displayed. Stayed there for 5 nights last summer. St. Pancras Renaissance Hotel London – Room 245. We had long wanted to stay behind the magnificent Victorian Gothic facade of this architectural wonder. Thank you very much for taking the time to post a review on TripAdvisor following on from your recent stay with us.We are delighted to see you enjoyed the Booking Office and Gilbert Scott restaurants during your time with us. The Booking Room was absolutely incredible, as was Gilbert & Scott and we spent several pleasant evenings within the hotel enjoying those facilities. You can help yourself to coffee, tea, or wine, but if the Chambers Club staff members see you they’ll offer to help you prepare your beverages as well. We are however, displeased to read your comments of the hotel staff service you experienced which is unacceptable and not typical of what we strive to deliver to our guests which we do sincerely apologise for. This allowed the hotel to circumvent Marriott’s usual treatment of elites, and grant lounge access only to Titanium Elite members or above who aren’t staying in the Chambers Wing, and not to regular Platinum Elite members. The hotel is managed by Marriot International The other matter I wanted to clarify upon check-in was the room upgrade. The star attraction is the Chambers Wing, which is housed within the original Grade 1-listed Victorian railway station building. We were assured by the girl on the front desk that a cake had been sent to our room, however it never materialised.When we checked in, breakfast arrangements were not explained, as is usual in hotels. ZSL London Zoo is a 30-minute walk from the hotel and The British Museum is 15 minutes' walk away. The Booking Office is located on the eastern side of the lobby, and can be accessed via the lobby or from within St. Pancras Railway Station itself. St. Pancras Renaissance Hotel London – Bathrobe.

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