This line provides you the option to make an anonymous complaint. You can make a difference in the lives of Ascension caregivers. First name, middle initial, and last name. All ERs at Ascension hospitals are open 24/7 to care for major illnesses and injury. You can make a difference in the lives of Ascension caregivers. Many members of the St. John Providence medical staff offer an outpatient portal to their patients. We’re committed to providing you with personalized, compassionate care. We are fully prepared for your safety when you are in our care. Patient Concerns Preferred email addressAll emails will be answered within a 48 business hour time period. For support or questions, contact us by email at portaladministrator@ascension.org or by phone at 248-601-8035. Dial “0” for the hospital operator from any hospital phone, who will connect you with a staff member who can help. However, if you wish to have children visit, please discuss with your nurse. Ascension Providence Rochester Hospital offers easy access to your patient portal and One Medical Passport. Interference of patient care If you choose, you may put your comments, concerns or grievances in writing and forward to Ascension Providence Rochester Hospital, Patient Relations Department, 1101 West University, Rochester, MI 48307. Lansing, MI 48909 (800-882-6006) or to the Joint Commission, Office of Quality Monitoring, One Renaissance Blvd., Oakbrook Terrace, Il 60181 (800-994-6610) (www.jointcommission.org). Here you’ll find information for Ascension patients. Physician Office Records Get convenient, secure online access to your health information – anytime, anywhere, including: your health record, diagnostic results, patient education, current medication, lab results, immunization records, and health reminders. Copyright © 2020 Ascension. Mention any concerns or complaint to a nurse or nurse manager immediately so that the matter can be resolved to your satisfaction. Download the HealtheLife app published by Cerner Corporation. If you are a patient at one of our St. John Providence hospitals or regional medical centers, please sign into your mySJPHealth portal. Infection control issues All emails will be answered within a 48 business hour time period. Get convenient, secure online access to your health information – anytime, anywhere, including: your health record, diagnostic results, patient education, current medication, lab results, immunization records, and health reminders. Additional Resources. If you have questions, contact your physician's office for assistance. You can make a difference in the lives of Ascension caregivers. Ascension is working to keep our communities healthy during this time and prevent the spread of infection while continuing to care for those who need us most. Refusal to accept the support person with respect to visitation rights will be documented in your medical record, along with the specific basis for the refusal. Dial “0” for the hospital operator from any hospital phone, who will connect you with a staff member who can help. Copyright © 2020 Ascension. Examples include, but are not limited to: If you are a patient at one of our St. John Providence hospitals or regional medical centers, please sign into your mySJPHealth portal. Please enter 2 or more letters of the last name. Date of birth 3. Existing court order restricting contact with the patient For support or questions, contact us by email at portaladministrator@ascension.org or by phone at 248-601-8035. The telephone number is 248-652-5606. Use our online tool to check symptoms and get advice about next steps. Use our online tool to check symptoms and get advice about next steps. Ascension specialists use their expertise in a specific area of medicine to support a complete care plan that's personalized to your needs. Find a location. The individual may: If you are a Medicare Beneficiary and have a quality of care concern, you may call Michigan Peer Review Organization (MPRO) at 1-800-365-5899. Ascension primary care doctors take time to develop a relationship with you, understand your situation and coordinate the best care for your needs. Ascension Providence Rochester Hospital recommends that children under the age of 10 not visit without special arrangements for the safety of the visiting children. If you are hearing impaired and at home use TTY dial 711 800-365-5899. You may also call the Hospital Operator at 248-652-5000 and request to be connected with the director for a specific location/department, the Chief Nursing Officer or the Patient Relations Department. For Ascension Providence Rochester Hospital and outpatient services, we offer easy access to your patient portal and One Medical Passport. This policy promotes uninterrupted rest times for all patients. As an inpatient/outpatient at Ascension Providence Rochester Hospital, you have the right to receive visitors and withdraw your consent for visitors at any time. Ascension Providence Rochester Hospital respects the right of all patients to comment on and submit expressions of satisfaction and dissatisfaction about their healthcare and other services rendered at our facilities. Ascension specialists use their expertise in a specific area of medicine to support a complete care plan that's personalized to your needs. Nominate an ICARE Star - Recognize a UR Medicine employee who takes that extra step to deliver Medicine of the Highest Order; MedlinePlus® - Disease, treatment, drug, healthy living information from the National Library of Medicine's MedlinePlus® Cost Estimates - Get a free cost estimate for an upcoming procedure. to your health record. All ERs at Ascension hospitals are open 24/7 to care for major illnesses and injury. The response to patient comments, complaints, compliments or suggestions for opportunities to improve safety and the analysis of data derived from this program are considered a component of Customer Satisfaction. The individual also has the right to contact one or more of the following agencies: Centers for Medicare and Medicaid Services by calling, The State of Michigan, Department of Community Health, Bureau of Health Systems by calling. We are fully prepared for your safety when you are in our care. Ascension Providence Rochester Hospital encourages you to express your comments or concerns to any member of your healthcare team. If you are currently in the hospital and hearing impaired dial 1-800-365-5899, then dial 0 and ask for the TTY. In order to provide our patients or their representatives with a mechanism to share their comments or concerns, a dedicated phone line is available twenty-four hours, seven days per week. Mention any concerns or complaint to a nurse or nurse manager immediately so that the matter can be resolved to your satisfaction. You are entitled to exercise your right to file a grievance with the Michigan Department of Community Health, Bureau of Health Systems, P.O. We are fully prepared for your safety when you are in our care. You can make a difference in the lives of Ascension caregivers. Ascension Providence Rochester Hospital does not require documentation unless more than one person asserts that they are your support person. You are also entitled to have your Durable Power of Attorney, Patient Advocate or next of kin make decisions regarding visitation for you. Copyright © 2020 Ascension. Coronavirus (COVID-19) Update Ascension is working to keep our communities healthy during this time and prevent the spread of infection while continuing to care for those who need us most. Create an account by emailing portaladministrator@ascension.org to request your patient portal email invitation. mySJPHealth is now available as an app on iPhone, iPad, and mobile devices running Android. mySJPHealth is now available as an app on iPhone, iPad, and mobile devices running Android. Disruptive, threatening or violent behavior of any kind by a visitor Coronavirus (COVID-19) Update Ascension is working to keep our communities healthy during this time and prevent the spread of infection while continuing to care for those who need us most. Ascension is working to keep our communities healthy during this time and prevent the spread of infection while continuing to care for those who need us most. Coronavirus (COVID-19) Update Ascension is working to keep our communities healthy during this time and prevent the spread of infection while continuing to care for those who need us most. Our staff is empowered to resolve issues at any level within the organization. You have the right to identify a “support person” to act as emotional support or to make decisions regarding visitors. Box 30664. Preferred email addressAll emails will be answered within a 48 business hour time period. Use our online tool to check symptoms and get advice about next steps. All rights reserved. Patients and families at St. John Providence Health System hospitals have a variety of ways to express their satisfaction and concerns regarding their patient care experience. To access your patient portal, you must first find and select the state where you received care. Contact the Patient Relations department through the appropriate hospital operator. fitness trackers, dietary trackers, etc.) If an individual has any concerns about patient care and safety in the hospital that the hospital has not addressed, patients are encouraged to contact hospital management. Ascension offers convenient scheduling that allows you to check-in for estimated treatment times at ERs and Urgent Care Centers or schedule appointments for healthcare services - including visits to your primary care doctor. Create an account by emailing portaladministrator@ascension.org to request your patient portal email invitation. Here you’ll find information for Ascension patients. First name, middle initial, and last name 2. Create an account by emailing portaladministrator@ascension.org to request your patient portal email invitation. Physician Office Records View your medical records or check out lab results all online and all at your convenience. This telephone line is provided as a convenience to you and as an option to direct communication between you and the Ascension Providence Rochester Hospital work force members. First name, middle initial, and last name 2. Ascension Providence Rochester Hospital offers easy access to your patient portal and One Medical Passport. Contact the Patient Relations department through the appropriate hospital operator. General health, an intervention/procedure or the privacy of you or your roommate. If you are a patient at one of our St. John Providence physician offices, please sign into your mySJPHealth portal. We’re committed to providing you with personalized, compassionate care. For support or questions, contact us by email at portaladministrator@ascension.org or by phone at 248-601-8035. Many members of the St. John Providence medical staff offer an outpatient portal to their patients. Home address 4. 1. All ERs at Ascension hospitals are open 24/7 to care for major illnesses and injury. If you are currently in the hospital and hearing impaired dial 1-800-365-5899, then dial 0 and ask for the TTY. You may utilize these external organizations if you have previously pursued a grievance through the Ascension Providence Rochester Hospital process and are not satisfied with the resolution. If an individual has any concerns about patient care and safety in the hospital that the hospital has not addressed, patients are encouraged to contact hospital management. If a representative is not identified and you are not capable of making decisions, a person who asserts that he/she is your support person may make decisions regarding your visitors. Please enter 2 or more letters of the last name.

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